FAQs
How can I reach TruSea support?
You can contact us via WhatsApp, call, or email. We usually reply within a couple of hours.
What details should I share for faster help?
What details should I share for faster help?
I placed an order but didn’t get confirmation—what should I do?
Check SMS/email/WhatsApp updates first. If you still don’t see it, message us with your phone number and time of order.
How do I reschedule my delivery?
Message us as early as possible with your order ID. We’ll confirm the next available slot.
Can I change the cut style or quantity after placing an order?
If the order is not processed yet, we can try to update it. Share your order ID and requested change.
My order arrived damaged / not packed properly—what next?
Send us photos of the package and items within 30 minutes of delivery. We’ll help resolve it quickly.
I received the wrong item—how do I report it?
Send the order ID + a photo of the received item. We’ll arrange the right resolution.
Refund timeline—how long does it take?
Refunds are usually processed in 3–7 business days depending on your payment method.
Do you deliver to my area?
Share your pin code/area name. We’ll confirm delivery availability and timelines.
Still have questions?
If your question isn’t listed here, just message us—our team will help you.